Shipping, payment & returns
Everything you need to know about how your order reaches you — and how to return it if needed. Same-day dispatch for orders placed before 14:00.
How your order reaches you
Three delivery options. Final price depends on weight and destination — you'll see the exact cost in the cart.
- Delivery1–2 business days
- Pricefrom 79 CZK
- TrackingSMS + email
- Max weight10 kg
- Delivery1–2 business days
- Pricefrom 100 CZK
- TrackingTracking + SMS
- Max weight30 kg
- ReadySame day, during opening hours
- Price0 CZK
- NotificationRight away — no notice sent
- OpenMon–Thu 11:00–17:30, Fri 11:00–15:30
Real dispatch times
Over the last 90 days we shipped 94% of orders paid on a working day before 2 pm (cash on delivery: received) on the same day.
| Received | Paid | Shipped | Time taken (working hours) | Delivered |
|---|---|---|---|---|
| Sun 4. 10. 16:23 | Tue 6. 10. 13:09 | Tue 6. 10. 13:09 | under 1 min | in transit |
| Sun 4. 10. 14:00 | Sun 4. 10. 14:09 | Mon 5. 10. 12:33 | 1 h 33 min | Wed 7. 10. |
| Thu 1. 10. 08:10 | Thu 1. 10. 08:11 | Thu 1. 10. 10:29 | before opening | Wed 7. 10. |
| Wed 30. 9. 09:41 | Wed 30. 9. 11:12 | Wed 30. 9. 11:13 | under 1 min | Thu 1. 10. |
| Sun 27. 9. 11:53 | Sun 27. 9. 13:03 | Tue 29. 9. 11:38 | 38 min | Wed 30. 9. |
| Thu 24. 9. 16:37 | Thu 24. 9. 16:42 | Fri 25. 9. 14:28 | 3 h 28 min | Tue 29. 9. |
| Thu 24. 9. 00:33 | cash on delivery | Thu 24. 9. 11:27 | 27 min | Fri 25. 9. |
| Tue 22. 9. 09:15 | Wed 23. 9. 14:39 | Wed 23. 9. 14:40 | under 1 min | Mon 5. 10. |
A selection of recent orders. Time is counted from payment (cash on delivery: from receiving the order) during store opening hours: Mon–Thu 11:00–16:30, Fri 11:00–15:30, excluding weekends and public holidays.
How to pay
Four payment methods — no hidden fees except for cash on delivery.
Standard wire transfer to Fair Price s.r.o. Account details are sent by email after you complete the order.
Scan the QR code in your banking app — the fastest way to pay, no manual entry of account numbers.
Pay in cash to the GLS courier on delivery to a Czech address, or when collecting at a GLS pickup point. Packeta does not offer COD — prepayment only (bank transfer or QR).
Pay in person at Vrbenského 1499/38, Prague 7. We accept Czech crowns and Euros.
Not happy? Get your money back
Statutory return period is 14 days. Complaints are handled within the standard 30-day window under Czech consumer law.
Email us
Send a message to info@tactical-shop.com with your order number and the reason for return. We reply within 24 hours on business days.
Pack and ship
Pack the item the way you received it — ideally in the original packaging. Include a copy of the invoice or your order number.
Packeta return at our cost: contact us and we'll send you a return code. With that code you drop the parcel off free of charge at any Packeta / Zásilkovna pick-up point — this is not possible from self-service Z-BOX lockers. Alternatively, ship it to Fair Price s.r.o., Vrbenského 1499/38, 170 00 Prague 7.
Refund within 14 days
Once we receive and inspect the item, we refund the full amount via the same method you used to pay — within 14 days of receiving the parcel.
We ship across the EU
International orders go via GLS. Shipping cost is calculated automatically based on weight and destination.